Support Policy
To access our technical support service, you’ll need a valid ThemeForest purchase code for the theme.
How to Find Your Purchase Code
Log in to your ThemeForest account and navigate to the Downloads section. Locate your purchased theme, click the Download button, and select the option to view or download your license certificate, which contains your purchase code.
Support Includes
Our support team is available to assist you with issues related to the standard functionality of the theme, including:
- Theme installation and activation
- Demo content import
- Theme options and configuration
- Bug reports and troubleshooting
- Questions related to features explained in this documentation
Support Does Not Include
The following services are outside the scope of our standard support:
- Custom development or feature requests
- Theme customization or code modifications
- Problems caused by third-party plugins or external software that are not included with the theme
- General WordPress or server administration
Need Help?
If you can’t find the answer in this documentation, feel free to get in touch with our support team. We’ll do our best to respond as quickly as possible, typically within 24–48 business hours.
Website: https://www.geekslabthemes.com/
Support Email: support@geekslabthemes.com.com